History
Hubert was founded just after World War II, in Cincinnati, Ohio, by George Hubert Sr. At that time, Cincinnati was a major meat-processing center with most meat-related products sold through independent butcher shops. George decided to create a business to supply meat packing houses and retail butchers with operating supplies they needed with a high degree of customer service. George began by making sales calls and then delivering orders out of the trunk of his car. The formula worked and the company grew.
The corner butcher was eventually absorbed into the supermarket along with the baker and the product vendors. Now George had other customers to talk with when he made his rounds. These customers had their own needs and the product line grew.
In 1990, the company moved to a brand new facility in Harrison, Ohio. By this time, Hubert had developed into a multi-channel business model selling visual merchandising and operational support products through a catalog. In addition, there were a team of sales representatives servicing major customers.
The Hubert family sold the company to TAKKT AG in October of 2000. Takkt’s business premise is based on taking successful business models and rolling them out across the world. This began with a Hubert sales office in Markham, Canada in 2005. An office and distribution center was established in Pfungstadt, Germany in 2008. A sales office was opened in Paris, France in 2009 and in Zug, Switzerland in 2010.
Hubert North America maintains an assortment of more than 30,000 in-stock articles and generates more than $150 million in sales. We recently expanded our warehouse to 500,000 square feet and upgraded plant equipment and fulfillment processes. Hubert employs more than 300 employees and our 1000-page catalog is mailed to more than one million addresses per year. We are an endorsed supplier for more than 50 major foodservice companies.
Mission
To provide innovative merchandising solutions and support products to the retail industry worldwide.
Purpose
To make our customers more successful.
Value Chain
Developed in the 1980s, a value chain represents business activities that, taken together, add up to more than what any one of the activities could yield when considered individually. A word commonly used for this phenomenon is synergy. Value chains vary by company because activities of a service company are quite different than those of a manufacturing entity. Our Hubert value chain is comprised of Sourcing, Multi-channel Marketing, Fulfillment, Customization and Availability. Individually, each activity can only contribute a limited amount to our objective, but when each activity provides support for all other activities, Hubert then has an opportunity to reach and exceed objectives.
Availability
With Hubert, you’ll always find what you’re looking for – ready and waiting.
We promise availability and 98% of all orders ship within 24 hours. Hubert offers deferred delivery, rush service and direct shipments upon request. Buy 1,000 or buy just one of what you need, as no minimum or maximum quantities exist on assortment items. Over 42,000 Sku’s; 30,600 stocked and shipped from the Harrison, Ohio warehouse. We stand behind each and every product we carry with our 100% satisfaction guarantee.
Fulfillment
With Hubert, you’ll get your product fast.
Maintaining inventory on a wide assortment of products allows us to be flexible to customer needs with shorter lead times, smaller minimums and broken case packs. We’re experts at small order fulfillment, strengthening our customer relationships one order at a time. Because we sell to many customers, we are able to purchase in larger quantities from suppliers. Hubert’s philosophy is to stock the majority of our products, which allows us to quickly ship the products you need. 98% of orders ship within 24 hours and our order accuracy rate is 99.8%. We provide email shipping confirmations with tracking details and carrier link.
Dated Order Program
Pre-plan and send your order in advance and we will ship it at a later date that you specify.
Key Customer Inventory Management
An inventory management tool to provide customers with better service and availability for program and project rollouts.
C-TPAT
Hubert is C-TPAT Certified. C-TPAT is a joint government-business initiative to build cooperative relationships that strengthen overall supply chain and border security. All participating entities in the import supply chain cooperate with U.S. Customs in establishing acceptable security practices in all phases of operations. Benefits of being C-TPAT certified include reduced physical inspections and escalated entry priority. This means that our products get to market faster and use less energy and resources during the transportation process.
Sourcing
With Hubert, you’ll find products developed for your needs.
We source products worldwide to find the items you need and stock them in our 500,000 square-foot warehouse. Choose from more than 30,000 products in 26 categories, 900 quality manufacturers and over 5,000 new offerings each year.
Our merchandisers travel the world in search for trends, ideas and products. Hubert has an Asian presence to assist with specification and shipping efforts.
Special Order Services Department
More than just unique products and unmatched value, Hubert also provides solutions for your business in the form of our Special Order Services (SOS). Backed by decades of industry experience, relationships with over 900 quality suppliers and global resources at their fingertips, Hubert SOS provides timely solutions for your business needs. Solutions include vendor line product extensions, customized products built to your specifications and replacement parts for Hubert assortment items. Hubert SOS is committed to making your business succeed and we invite you to contact one of our representatives today at 800.543.7374.
Hubert Brand
Hubert Brand products deliver commercial quality at a value price. Our private label products are made to our specifications and engineered for tough commercial use. Hubert Brand products are value priced with quality comparable to the leading national brands. We keep our private label products in stock and ready to ship, so you can get what you need quickly and easily. Buy with confidence as all our branded items carry our 100% Satisfaction Guarantee.
Expressly Hubert
Expressly Hubert products are original and unique items available only from Hubert. These products combine great design and function to create unique retail and food service environments. Used effectively, these products will increase your sales and profits by turning passive lookers into active buyers. These original designs are available only at Hubert.
Import Products
As a global sourcing expert for over 25 years, Hubert has an extensive network of sourcing agents in Europe and Asia. Products are made to our specifications and we are able to buy in volume, which offers savings to our customers. By controlling this process, we are able to introduce new products to market faster and quality assurance efforts ensure that we find the best sources in all product categories.
Energy Star Qualified Products
Hubert proactively sources many Energy Star foodservice equipment products designed to use less energy, save money and help protect the environment. These items include commercial dishwashers, fryers, griddles, holding cabinets, ice machines, ovens and refrigerators.
Customization
With Hubert, you’ll have the full support you need to achieve your unique business goals.
People
Hubert can help you develop merchandising programs that support your initiatives, are objectively executed and have measureable results. We will listen to your goals and work hard to help you accomplish an image designed to evoke shopper interest and trigger a purchasing response. At Hubert we invest heavily in training and development of our employees. Our people are trained to execute our purpose of making our customers more successful. All of our account management personnel participate in visual merchandising classes as well as food safety training such as ServSafe and HACCP. As a result, our people have the knowledge and understanding to work with you to create unique and effective food presentations that deliver increased revenue for your organization.
Hubert’s experienced merchandising team is responsible for sourcing innovative products that enable you to find those unique items that differentiate your food presentations. In addition, our merchandisers can assist you in identifying areas within your operation where alternative product solutions can reduce your cost of doing business
Center for Creative Merchandising
The Center for Creative Merchandising is a unique, interactive merchandising experience designed to allow you to focus all of your efforts into creating effective and unique food presentations The benefit of well-planned, effective visual merchandising is increased sales. Designing plans for effective visual merchandising is a principal service Hubert Company provides to our customers. Visiting CCM will save you valuable time and money by accessing everything essential to your next business innovation. Visiting CCM give you more than access to our merchandising professions and unmatched assortment. It also keeps you informed on the very latest in industry trends and design. CCM is home to innovations you won’t find anywhere else. By visiting Hubert, you can be among the first to see new products and learn about the latest trends.
Advertising
Hubert is more than your best source for innovative products and great value. Hubert is your competitive advantage and your partner in business success. Hubert offers you support in the form of a full service Photo Studio, progressive case builds, plan-o-grams, order guides and Smart Board technology.
Multi-channel Communication
Each time you interact with The Hubert Company, we strive to exceed your expectations by creating an experience that is designed to be quick and easy. Our goal is to completely satisfy your needs as efficiently as possible:
The Source Book™ and supplemental material
Our catalog is the industry’s largest. The Source Book contains more than 30,000 unique products. By using a single source, you’ll save time and have a one-stop shop experience.
Hubert.com
You’ll enjoy visiting us at hubert.com where you can see and order any item in our entire product assortment as well as additional items that include vendor line extensions through out Hubert Plus program and NEW to market products. We’ll provide order details and shipment tracking for your convenience. There is much more to hubert.com than buying product.
Contact Center
The Contact Center offers a state of the art communication system that manages all of our communication channels, allowing customers to communicate with us through their preferred channel.
Our Inbound Department has 36 representatives who are engaged in servicing our customers and our Account Services team employs 36 representatives to ensure a positive customer experience.
Inside Sales Specialist
Inside Sales Specialists may contact you to share visual merchandising ideas and new market innovations that will help you increase your revenue or decrease your cost at a site level. Their goal is to work directly with site based decision makers.
Dedicated Account Management Team
Your assigned Account Development Manager is your point of contact to assist you with all facets of project management and program development.
Social Media
Hubert’s Social Media Channels have interactions with industry highlights and news, merchandising trends and solutions, product ideas and suggestions, problem solving, as well as an understanding of the Hubert culture.
Subscribe to emails through Hubert.com. Allows us to send order confirmations and tracking information as well as new product news.
Disclaimer
The information provided here is for informational purposes only and is subject to change without notice. Users should consult owner’s manuals and warranty documents provided by Manufacturers for all products before use. In no event shall Hubert Company LLC be held responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any site or resource.
